Prices and Payment
All item prices exclude delivery. For orders less than £49 we add £1.99 for Standard delivery within UK. All orders above £49 are eligible for free standard delivery. The above charges apply to most of mainland Britain. Delivery to the Highlands and Islands of Scotland may be more. We will contact you before dispatching your order if this is the case.
We will either use UPS or the Royal Mail depending on the size of the order. We also reserve the right to use any other courier of our choice under certain circumstances. All the orders can be tracked and we will send out an email confirmation with the details of dispatch. We aim to dispatch your goods within 2 working days and expect to deliver your order in the UK within 2-3 working days after, although the majority of orders are delivered before this. Goods remain our responsibility, until they are delivered to you.
For international desitinations, the delivery time depends on the shipping method you chose at the time of the order. Most orders are delivered within 15 days from the date of shipment confirmation. However, we request you to allow up to 30 days from the date of shipment for the orders to arrive at your address. If the goods are not delivered beyond this period, please send us a message or call the helpline and we will be happy to help you on priority. Moreover if you have any concerns regarding the shipment please feel free to drop us an email at email@example.com and we will respond to you within 12 working hours. If your query is urgent please feel free to give us a call to our freephone number @ +44 0800 689 3426
We only display items that are in stock and therefore ship them to you upon order acceptance. If we are out of stock of any of the items on your order, outside our reasonable control, we will contact you by phone or e-mail to let you know. We will agree with you whether to send part of your order or wait until we have all the items in your order to send. In such cases, if you agree to get part of your order dispatched, we will ship the remaining items without charging any additional shipping, when they become available.
Returns & Refunds
If for any reason you change your mind and wish to cancel all or part of your order, you may do so within fourteen (14) days of receiving your order. You can do this by phoning 0800 689 3426 or by e-mailing firstname.lastname@example.org, quoting your order number.
We will either ask you to post the item(s) or at our discretion we may arrange a collection. We will refund your payment including any delivery charge, if the entire order is returned. You may have to pay the cost of returning the goods to us. Goods remain your responsibility until they are received by us. All item(s) returned must be in the same condition in which you received them, including any packaging and labels, if possible.
All our goods are inspected before dispatch. In the unlikely event, if there are any problems with the items, you will be able to return them to us free of cost. If that happens please contact our customer care either via your account or by an email to Support@treewool.co.uk , quoting your order number and we will be happy to help you.
Money Back Guarantee
We offer a full peace of mind 60 Day Money Back Guarantee. This means, for any reason or for no reason, you can return the goods to us in unused condition after 14 days and within 60 days of receiving the delivery of your order. For example, if you bought items in anticipation of an event or for guests who are expected, but the goods remain unused for 60 days, you may choose to return them to us for full refund of the price you paid for the product, excluding any postage charges you might have paid at the time of the order. You may have to pay the cost of returning the goods to us. Please send an email to email@example.com. We will send you further instructions for returing the goods to us. Goods remain your responsibility until they are received by us. We suggest you using a tracked delivery method for this purpose.